Administrator & Customer Service Agent
Full Time • Bloomington
Replies within 24 hours
Benefits:
- Company parties
- Donation matching
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
About This Posting
This position is for Wichterman's Upholstery, a family-owned and operated custom upholstery shop. The job posting may appear under Seeds of Creation LLC, which provides administrative support—including hiring and HR services—for Wichterman's Upholstery and other affiliated companies. Your employment, if hired, will be with Wichterman's Upholstery in Chanhassen MN.
About Wichterman's Upholstery
Wichterman’s Upholstery has served the Twin Cities region for over 50 years, providing top-quality upholstery design, repair, and restoration for automotive, marine, residential, and commercial projects. We are a small, skilled team that values craftsmanship, integrity, and creative problem-solving.
Our Core Values
Excellence
We show up prepared, follow procedures, and take pride in doing things right the first time. Excellence means accuracy, dependability, and continuous improvement.
Compassion (Others-First Service)
We treat our team like family and put others first. That means helping technicians when they’re under pressure, keeping our shop stocked and organized, and making customers feel confident in our work.
Purpose (You Were Made for This)
We believe meaningful work comes when you use your organizational skills to make a real difference. Even if you’re not turning wrenches, your contributions are vital to the health of the company, the quality of our work, and the success of the team.
Position Summary
We are seeking a detail-oriented Administrator & Customer Service Agent who thrives in a dynamic small-business environment. This role is broad and hands-on: you will be the first point of contact for customers, while also keeping our administrative and operational processes running smoothly.
You will handle everything from answering phones and processing online estimate requests, to ordering materials, coordinating with upholstery technicians, and performing final quality checks before products go out the door.
The right candidate will not get “stuck” when faced with a problem — instead, you’ll show initiative, use common sense, and find solutions while maintaining professionalism with both customers and coworkers. It’s a role for someone who thrives on keeping people and processes on track, enjoys helping others, and takes pride in creating order and working with people to achieve outcomes in the arena of upholstery restoration!
Key Responsibilities
Customer Service
- Serve as the first point of contact by phone, email, and in person.
- Guide customers through the estimate and project process.
- Communicate progress updates clearly and professionally.
- Provide firm but polite feedback to ensure customer-ready quality.
Administration
- Process estimates and payments accurately using our systems.
- Place material and supply orders with vendors.
- Track, organize, and maintain records, files, and compliance documents.
- Prepare and process incoming/outgoing mail and deliveries.
Coordination & Quality
- Communicate daily with upholstery technicians on project status.
- Conduct progressive quality checks and final inspections.
- Identify issues early and coordinate rework as needed.
- Support process improvements and maintain consistency across operations.
What We’re Looking For
- Experience: 3+ years in customer service, office administration, or a related field (automotive/marine/aviation/creative industries preferred).
- Problem Solver: You don’t get stuck — you find answers and move forward.
- Independent & Reliable: Able to prioritize tasks and work with minimal micromanagement.
- Team-Oriented: Strong communication skills with both customers and coworkers.
- Organized & Detail-Focused: Accurate with estimates, payments, and records.
- Adaptable: Comfortable working in a shop environment and shifting between office, customer-facing, and floor duties.
Qualifications
- High school diploma or equivalent (college or technical training a plus).
- Strong computer skills, including MS Office, AI tools (e.g. ChatGPT, Grok), and web applications, with excellent aptitude for learning new systems quickly.
- Excellent verbal and written communication.
- Ability to lift up to 25 lbs occasionally and move through shop/office environments.
Why Join Us?
- Be part of a skilled, close-knit team where your work matters.
- Gain exposure to a wide variety of projects from boats to cars to custom furniture.
- Enjoy a role that values independence, organization, creativity, and initiative.
- Contribute directly to the success of a respected, long-standing local business.
This is more than an office job, it’s a chance to be part of a family-style upholstery shop where your organizational skills directly support quality, craftsmanship, and customer confidence. You’ll be the hub that keeps projects flowing, ensuring the team stays on track and customers are delighted with the final product.
If you’re the type of person who thrives when everyone counts on you to keep things moving smoothly, you’ll love it here.
Compensation: $23.00 - $28.00 per hour
Seeds of Creation is a comprehensive business consulting firm dedicated to nurturing and growing client enterprises through a wide array of specialized services - from the seed stage through mid-size. We partner with businesses at every stage of their journey, providing expert guidance and support to success and resilience.
One of the areas Seeds of Creation supports clients with is HR Recruiting. Applicants for client-companies will be evaluated and the interview process facilitated by Seeds of Creation.
One of the areas Seeds of Creation supports clients with is HR Recruiting. Applicants for client-companies will be evaluated and the interview process facilitated by Seeds of Creation.
(if you already have a resume on Indeed)